Refund policy

Refund policy
Need Unboxing Video of product that you received
GUIDELINE FOR UNBOXING AND REPLACEMENT CLAIMS :

Please make sure to make a proper unpacking video to avid claim of purchase made under
check warranty terms

In order to provide more business and good long term relation we have made a sample video,
have a look


Its is Humble Request to all Customers and Resellers to ensure following things :

1. Customer Should take image from top of parcel once received showing label clearly. (To Verify
Our Shipment)

2. Customer should start unpacking with 360 degree view of parcel at first. (To Verify Tempering)

3. Unpacking to be done in complete including all edge to edge showing all components. (To Verify
Missing Items)

4. Any Physical Damage or Usage mark etc to be notified in same video.
5. Video shall be single clip unedited.

For Damage Claim only unboxing video evidence will be referred for verification.

Open box delivery is not possible to third party sellers. But we guarantee you will get the
same item that you ordered. YOU WANT TAKE UNBOXING VIDEO OF PRODUCT FOR
RETURN CLAIM / DAMAGE CLAIM )ANY ISSUES HAVE TO YOUR PRODUCT, WE WILL
REPLACE IMMEDIATELY AS POSSIBLE > &

Team Malabar Soul

RETARGET OUT OF DELIVERY ORDERS

REASONS FOR NDR (NON DELIVERY ATTEMPT)

Incorrect Address: Verify updated address details with the customer.
Unavailable Customer: Request a time slot when the customer is available.

Customer refused order because of trust issues

1. Identify Out-of-Delivery Orders

@ Review System Logs: Check your delivery management system for orders marked as
"undelivered" or "failed delivery."

Categorize Reasons: Identify reasons for undelivered orders (e.g., incorrect address,
customer unavailable, refuse order).

2. Communicate with Customers

Notify the Customer: Send an SMS, email, or phone call to inform the customer about
the failed delivery attempt.

« Request Updated Details: Ask for updated delivery instructions or confirm the address
and preferred delivery time.

3. Reattempt Delivery

Schedule New Delivery Time: Based on customer confirmation.
Prioritize Orders: Ensure out-of-delivery orders are given higher priority in the next
delivery cycle.