Shipping policy

Shipping Policy

Thank you for shopping with us!

At Malabar Soul, we strive to ensure a smooth and efficient shopping experience for all our customers. Please read through our shipping policy to understand our processes and timelines.

1. Shipping Method & Partner

We use 1Delivery as our trusted shipping partner to handle the delivery of your orders. 1Delivery ensures reliable and timely delivery across various regions.

2. Shipping Time

  • Processing Time: Orders will be processed and dispatched within 24hrs business days.

  • Shipping Time: Once your order is shipped, the estimated delivery time depends on the delivery location. Generally, it may take between 1-2 business days for your order to arrive.

  • Please note that delivery times may vary due to factors such as weather, holidays, or other unforeseen circumstances.

3. Shipping Fees

  • We offer free standard shipping on all orders within India.

  • Expedited shipping options (if available) may have additional charges, which will be calculated at checkout.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to help you monitor the status of your shipment. You can track your order through the 1Delivery tracking portal using the provided tracking number.

5. International Shipping

Currently, we are offering shipping only within India. We plan to expand internationally in the future.

6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect address information.

7. Shipping Delays

While we work closely with Delivery to ensure timely shipping, some delays may occur due to factors beyond our control (e.g., weather conditions, natural disasters, or customs processing). If there is a delay in your delivery, please contact us, and we will assist in tracking your order.

8. Lost or Damaged Items

If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will initiate an investigation with 1Delivery and resolve the issue as soon as possible.

9. Customer Support

For any shipping-related queries, you can reach out to our customer support team at gkbusinessboom@gmail.com or contact 1Delivery directly through their support channels. We’re here to assist you!